Sunrise Maids FAQ

Question 1

What should I expect on my first visit?

Accepted Answer

Your first cleaning appointment will include a walkthrough of your home, during which we identify and prioritize areas requiring special attention.

Question 2

Do I need to be home during the cleaning?

Accepted Answer

No, you do not need to be home during the cleaning. You can provide us with instructions for entering your home if you won't be there.

Question 3

Do I need to provide cleaning supplies or equipment?

Accepted Answer

No, our cleaners bring all the necessary supplies and equipment to perform the job.

Question 4

What if I am not satisfied with the service?

Accepted Answer

We offer a 100% satisfaction guarantee. If you’re not satisfied with our service, please contact us within 24 hours, and we will make it right.

Question 5

Can I request special cleaning tasks?

Accepted Answer

Yes, you can request special cleaning tasks. Let us know your preferences when booking, and we will do our best to accommodate them.

Question 6

Do you offer recurring cleaning services?

Accepted Answer

Yes, we offer weekly, bi-weekly, and monthly recurring cleaning services to help maintain the cleanliness of your home.

Question 7

How do I pay for my cleaning?

Accepted Answer

We accept payment by credit or debit card. You can set up automatic payments or pay after each cleaning appointment.

Question 8

What happens if something gets broken?

Accepted Answer

In the rare event that something is damaged, please notify us within 24 hours. We are fully insured and will resolve the issue as quickly as possible.

Question 9

Can I reschedule or cancel an appointment?

Accepted Answer

Yes, you can reschedule or cancel an appointment by contacting us at least 48 hours in advance.

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