What should I expect on my first visit?

Your first cleaning appointment will include a walkthrough of your home, during which we identify and prioritize areas requiring special attention.

Do I need to be home during the cleaning?

No, you do not need to be home during the cleaning. You can provide us with instructions for entering your home if you won't be there.

Do I need to provide cleaning supplies or equipment?

No, our cleaners bring all the necessary supplies and equipment to perform the job.

What if I am not satisfied with the service?

We offer a 100% satisfaction guarantee. If you’re not satisfied with our service, please contact us within 24 hours, and we will make it right.

Can I request special cleaning tasks?

Yes, you can request special cleaning tasks. Let us know your preferences when booking, and we will do our best to accommodate them.

Do you offer recurring cleaning services?

Yes, we offer weekly, bi-weekly, and monthly recurring cleaning services to help maintain the cleanliness of your home.

How do I pay for my cleaning?

We accept payment by credit or debit card. You can set up automatic payments or pay after each cleaning appointment.

What happens if something gets broken?

In the rare event that something is damaged, please notify us within 24 hours. We are fully insured and will resolve the issue as quickly as possible.

Can I reschedule or cancel an appointment?

Yes, you can reschedule or cancel an appointment by contacting us at least 48 hours in advance.

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QUESTIONS?

What items do you clean?

GENERAL CLEANING FOR ALL ROOMS
• Remove cobwebs, dust door frames, and wall hangings
• Dust vents, fans, blinds, light fixtures, and baseboards
• Dust under furniture on tile and hardwood floors
• Spot clean doors, polish furniture (sofas, lamps, tables, nightstands)
• Clean mirrors and light switches
• Sweep, vacuum, mop floors

BEDROOM CLEANING TASKS
• Make beds, change sheets
• Dust and polish furniture (dressers, headboards, shelves)

KITCHEN CLEANING TASKS
• Dust fridge top, cabinets, appliances
• Clean and polish appliances (microwave, stovetop, blender, etc.)
• Wipe down containers, holders
• Clean counters (behind & under items)
• Polish stone counters with microfiber cloth
• Use bleach cleaner to remove sink stains
• Polish stainless steel
• Clean glass on ovens, microwaves
• Remove cobwebs under cabinets

BATHROOM CLEANING
• Dust, sweep, vacuum before cleaning
• Scrub, sanitize toilet (top to bottom, base, corners)
• Clean shower/tub, tiles, sinks & counters
• Polish fixtures

You can view our entire cleaning checklist here.

Do I need to provide anything?

We provide all equipment and cleaning supplies but if you have specific cleaning supplies or equipment you would like us to use please leave them out and let us know at the office so we can inform your cleaner.

Can we have the same cleaner?

Yes! Just let us know and we will be happy to schedule you with the same cleaner for future services.

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QUESTIONS?

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